Returns and Refunds
The moment you receive your goods could you please examine them for damages or defects. If you find anything wrong with the goods contact us immediately on 01924 266477 or email at firstname.lastname@example.org and we will exchange them free of charge.
Before we can offer any refund or exchange we must recieve a copy of your original invoice/receipt that you recieved from the driver. You can send this by post or fax. If you do not have your invoice/reciept your right for a replacement or refund will be effected.
Once you have placed your order we will prepare for your delivery, because we offer a 24hr service this is done immediately in order to fulfill our commitments to you. Then we will contact you to arrange a suitable deliver day. If you are not satisfied with the goods for any reason, you can return it within 7 days of receipt of the goods. NOTE: We must receive the goods in the same condition as sent or your right for a refund will be effected. If the goods are returned in PERFECT condition complete with packaging you will then receive a refund within 30 days. if you cancel your order more than 24 hours after placing you order there will be a charge of 10% to cover handling and administration. In most cases we will collect the goods from you for a small charge of around 15% of your order, but you may be asked to return the goods yourself back to our premises. If this is the case it is in the buyers best interest to take out insurance. if the goods are returned with any damage the right for refund will be affected.
If you need your product exchanging because you placed your order incorectly there will be a standard charge of 15% of your order to rectify the problem.
If you cancel your order more than 24 hours after placing you order there will be a charge of 10% to cover handling and administration.